Acceptance of Terms
By accessing or using the website located at https://theriverhousse.com, making a reservation, attending a dining experience, visiting our poker lounge, or participating in any event at The River House, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any additional policies referenced herein.
If you do not agree with any part of these Terms and Conditions, you must refrain from using our website, booking our services, or visiting our venue. Your continued use of the website or attendance at the venue constitutes ongoing acceptance of the most current version of these terms.
Eligibility and Age Restrictions
The River House is an upscale hospitality venue designed for adult guests. Access to our restaurant, bar areas, and social entertainment experiences is generally restricted to individuals aged 18 years and over, in accordance with applicable Australian laws and licensing requirements.
Entry to poker nights and the private lounge is strictly limited to guests who are 18 years of age or older. We reserve the right to request valid, government-issued photo identification at any time and to deny entry or service if satisfactory identification is not provided.
Certain online interactions, including but not limited to event registrations and offers relating to poker nights or bar service, may also be restricted to users who confirm that they are 18 years of age or older. By engaging with these services, you warrant that the eligibility information you provide is accurate and complete.
Reservations and Bookings
Reservations for dining, lounge seating, and selected experiences at The River House can be made via our website, by phone, or through approved booking partners. By placing a reservation, you confirm that all information supplied, including your contact details, guest numbers, and any special requests, is accurate and up to date.
We may require a deposit or credit card guarantee to secure certain reservations, including but not limited to peak-period seatings, large group bookings, special menus, and event evenings. Details of any applicable deposit requirements, minimum spends, or pre-authorisations will be communicated to you at the time of booking.
Cancellation terms, including any applicable fees or forfeiture of deposits, will be set out during the reservation process and may vary based on the size of your group, the occasion, and the date and time of your booking. It is your responsibility to familiarise yourself with these terms before confirming your reservation.
We make reasonable efforts to accommodate dietary needs, accessibility requirements, and special occasions; however, all such accommodations remain subject to availability and operational constraints. We encourage you to provide detailed information about your requirements at the time of booking and to confirm them again with our team upon arrival.
For detailed information about making a reservation, please visit our Reservations page.
Private Events and VIP Experiences
The River House offers a range of private dining experiences, VIP poker evenings, curated group packages, and exclusive use of selected spaces within the venue. Due to the bespoke nature of these experiences, specific terms and conditions will apply to each event.
Prior to confirming a private event or VIP booking, our team will provide you with a tailored proposal outlining key details such as event timing, minimum spends, menu selections, beverage options, room hire fees, service charges, payment schedules, and cancellation terms. Your acceptance of that proposal, in writing or via an agreed electronic process, forms a binding agreement for the event in addition to these general Terms and Conditions.
We may request deposits or staged payments to secure event dates and services. Failure to make payment within the timeframes specified may result in the release of your booking or the application of cancellation fees. Any requested changes to guest numbers, inclusions, or event timings are subject to our approval and may impact pricing or feasibility.
For more information on hosting a private experience with us, please refer to our Private Dining and Events pages, or contact our team via the Contact Us page.
Conduct and Venue Etiquette
The River House is committed to providing a refined, welcoming, and safe environment for all guests and team members. We ask that all visitors respect our standards of conduct, dress, and social etiquette throughout their time in the venue, including during poker nights and private events.
We reserve the right, at our sole discretion, to refuse entry or service, or to request that a guest leave the premises, where behaviour is considered inappropriate, disruptive, unsafe, discriminatory, aggressive, or otherwise inconsistent with our hospitality standards or legal obligations. This may include, but is not limited to, intoxication, harassment, offensive language, or disregard for staff instructions and venue policies.
Guests are responsible for any loss of or damage to venue property that arises from their actions or the actions of members of their party. We may charge reasonable amounts to repair or replace damaged property and may seek additional remedies where permitted by law.
While poker nights at The River House are presented as a curated social experience within our broader fine dining offering, we remind guests to participate responsibly, to be considerate of others, and to comply with all relevant rules outlined by our staff for the comfort and enjoyment of all participants.
Intellectual Property
All intellectual property rights in and to the website https://theriverhousse.com and related materials are owned by or licensed to The River House. This includes, without limitation, our name and branding, logos, trade dress, photography, videography, graphics, page layouts, menus, copywriting, articles, and all other text and visual content.
Unless expressly permitted in writing by us, you must not copy, reproduce, adapt, modify, publish, distribute, transmit, display, sell, license, or otherwise exploit any part of the website or our promotional materials, whether for commercial or personal purposes. Any unauthorised use of our intellectual property may infringe applicable copyright, trade mark, and other laws.
You may view the website and print or save a reasonable number of copies of individual pages for your own personal, non-commercial reference, provided you do not remove or alter any copyright or attribution notices and do not misrepresent your association with The River House.
Limitation of Liability
To the maximum extent permitted by Australian law, The River House and its owners, directors, employees, contractors, and affiliates are not liable for any loss, damage, cost, or expense of any kind (whether direct, indirect, incidental, consequential, special, or exemplary) arising out of or in connection with:
- your use of, or inability to use, the website or any online services;
- your visit to the venue, participation in events or poker nights, or use of our services or facilities; or
- any acts or omissions of third-party service providers engaged in connection with your experience.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where our liability cannot be excluded but can be limited, our liability will be limited, to the fullest extent permitted by law, to the resupply of the relevant services or the payment of the cost of having the services resupplied.
You are responsible for assessing whether any of our experiences, including dining options, beverages, and social events, are suitable for your personal circumstances and health requirements. If you have allergies, medical concerns, or other specific needs, please inform our team in advance and seek independent advice where appropriate.
Privacy Policy Reference
The River House is committed to protecting your privacy and handling personal information in accordance with applicable privacy laws. Our separate Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our website, reservations, marketing communications, and in-venue services.
By using our website or providing your personal information to us, you acknowledge that you have had an opportunity to review our Privacy Policy and that you consent to your information being handled in the manner described in that policy.
For full details, please refer to our dedicated Privacy Policy page.
Modifications to Terms
We may update, modify, or amend these Terms and Conditions from time to time to reflect changes in our operations, services, legal obligations, or for any other reason deemed necessary by The River House.
Any significant changes will be published on this page, and the updated Terms and Conditions will take effect from the date they are posted, unless otherwise specified. We encourage you to review this page periodically to stay informed about the current terms that apply to your use of our website and your visits to the venue.
Your continued use of our website, or your continued patronage of The River House, after any changes have been made will constitute your acceptance of the updated Terms and Conditions.
Contact Information
If you have any questions about these Terms and Conditions, require clarification, or would like to discuss how they apply to your upcoming reservation or event, please get in touch with our team.
You can reach us via the details provided on our Contact Us page, where you will find our preferred communication channels and current contact information.
We aim to respond to genuine enquiries within a reasonable timeframe and to work with you in a transparent, respectful, and solutions-focused manner.